Service Order
Solution Overview
Allow service organizations to provide response times faster, increase the number of service calls, reduce travel costs and eliminate paperwork using the solutions of field service.
This solution provides employees the tools they need to work faster, track and bill all labor, parts and materials used, to meet contractual obligations and assist customers during service calls.
Field workers equipped with tools of mobility can respond to customers faster and more efficiently than before. Instead of being in the office filling out reports or requesting parts, service reps can spend their time with customers, fixing problems and reducing the number of repeated calls. And with real-time access to a variety of resources, field workers can respond more quickly to complaints and requests from customers.
Features
Transmission Service Order
View Order Status
Opening of the Order of Service
Description of service
Registration Service
Pointing defects
Record consumption of parts
Request material
Consumption hours
Benefits
Quickly respond to calls from customers.
Reduction of repeat calls
Improved service routes
Allows the field strength decrease bureaucracy and making better time.
Access to updated information to assist in customer service.
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